Terms & conditions

01Who we are

This website, hobnobs.in, is run by Hobnobs Travel and Hospitality Private Limited ("Hobnobs", "we", "us"), a travel company based at No. 4, Annai Rajambal Nagar Annex, Puthagaram, Kolathur, Chennai – 600099. You can reach us at hitusup@hobnobs.in or +91 94456 93337.

02What these terms cover

These terms apply to tours, group trips, custom holidays, hotel and room bookings, and any other travel services you arrange with Hobnobs, whether online, on WhatsApp, by phone or in person. The written confirmation we send for your booking (the "booking confirmation") forms part of your contract with us. If anything in the booking confirmation differs from these terms, the booking confirmation applies.

Hobnobs acts as a tour organiser and, for some services, as an agent for independent suppliers such as hotels, airlines, railways, transport operators and activity providers. Those suppliers' own terms also apply to the services they provide.

03Enquiries, quotes and prices

• Sending an enquiry or a room request on this website does not create a booking. It is a request for us to check availability and send you a quote.
• Prices shown on the website are "starting from" prices per person, usually based on twin sharing, and are for guidance. Your quote will state the exact price, dates, inclusions and exclusions.
• Quotes are valid for the period stated on them. Prices may change before your booking is confirmed because of changes in hotel rates, fares, fuel costs, exchange rates or taxes.
• Unless your quote says otherwise, prices do not include flights or trains to the starting point, personal expenses, tips, travel insurance, entry fees not listed, or anything not stated as included.
• Applicable taxes, including GST, and Tax Collected at Source (TCS) on overseas tour packages, are charged as required by Indian law and shown on your invoice.
• Group discounts apply only when the stated group size travels together on the same departure and are confirmed in writing.

04Booking and payment

• Your booking is confirmed only when you have paid the advance stated in your quote and we have sent you a booking confirmation.
• The balance must be paid by the date stated in your quote. If it is not received on time, we may treat the booking as cancelled by you, and the cancellation charges below will apply.
• Some services — such as flights, peak-season hotel rooms, permits and certain international packages — need full payment at the time of booking. We will tell you when this is the case.
• Please pay only through the bank account, UPI ID or payment link shared by our official team. We will never ask you to pay into a personal account. If in doubt, call us before paying.
• Check every name, date and detail on your booking confirmation and tell us straight away if anything is wrong. Names on tickets must match your ID or passport exactly.

05Hotel and room bookings

• Room requests made through the Stays section are requests, not instant bookings. We confirm availability and the rate with the hotel and then with you. Nothing is charged online through this website.
• Once confirmed, your stay is subject to the hotel's own rules, check-in and check-out times, occupancy limits, ID requirements and cancellation policy, which we will share with your confirmation.
• Room photographs and descriptions are for guidance. Specific rooms, views or bed types are requests and cannot be guaranteed unless the hotel confirms them in writing.
• Hotels listed under a partner brand are owned and operated by that brand. Hobnobs arranges the booking but does not run the hotel.

06If you cancel

Cancellations must be sent to us in writing (email or WhatsApp) and take effect on the day we receive them. Unless your booking confirmation states different charges, the following apply to tours and packages:

• Flight and train tickets, visa fees, permits, insurance and non-refundable hotel bookings are refunded only to the extent the supplier refunds us.
• Unused services — for example, leaving a trip early or missing a day — are not refundable.
• You may transfer your booking to another person if the suppliers allow it. Any name-change charges will be passed on.
• Approved refunds are made to the original payment method within 15 working days of us receiving the money back from suppliers.

07If we change or cancel

• Itineraries are planned carefully, but routes, hotels, timings or activities may need to change because of weather, road and permit conditions, safety, or supplier changes. We will replace any changed service with one of a similar standard wherever possible.
• Group departures need a minimum number of travellers. If a departure does not reach that number, or we must cancel for any reason other than events beyond our control, we will offer you another date or a full refund of what you paid us.
• If you choose not to accept a significant change we make before departure, you may cancel and receive a full refund of what you paid us.

08Passports, visas and health

• You are responsible for carrying a valid government photo ID, and for international trips a passport valid for at least six months beyond your return date, plus any visas, permits and vaccination certificates required.
• We can help with visa paperwork, but the decision rests with the embassy or authority. Visa refusal or delay is not a reason for a refund beyond the cancellation terms above.
• High-altitude, trekking and biking trips need reasonable fitness. Tell us about any medical condition, pregnancy, allergy or dietary need before booking. You should consult a doctor before travelling to high altitude.
• For biking trips, riders must hold a valid driving licence for the vehicle they ride and follow local traffic laws.

09On the trip

• Please follow the instructions of your trip captain, guides and drivers, especially on safety. We may remove from a trip anyone whose behaviour puts others at risk or seriously disturbs the group, without a refund.
• Respect local customs, protected areas and the environment. Littering, drugs, and drunk driving or riding are not allowed on Hobnobs trips.
• You are responsible for your own belongings and for any damage you cause to vehicles, rooms or property.

10Travel insurance

We strongly recommend travel insurance covering cancellation, medical expenses, evacuation and loss of baggage. For international trips and high-altitude or adventure trips, insurance is strongly advised and may be required by the supplier.

11Our responsibility

• We take reasonable care in choosing and arranging the services in your trip. We are not responsible for the acts or omissions of independent suppliers, or for loss, injury or delay caused by them, by you, by other travellers or by events beyond our control.
• Adventure activities such as trekking, biking, rafting and paragliding carry inherent risks. By taking part you accept those risks, and you may be asked to sign the operator's waiver.
• To the extent permitted by law, our total liability to you in connection with a booking is limited to the amount you paid us for that booking. Nothing in these terms limits any liability that cannot be limited under Indian law.

12Events beyond control

We are not liable for failure to provide services, or for extra costs, caused by events beyond our reasonable control — including natural disasters, extreme weather, landslides, road closures, epidemics, strikes, civil unrest, government orders, permit cancellations, and airline or railway disruptions. In such cases we will help you rearrange your plans and pass on any refunds we receive from suppliers, less costs already incurred.

13Website content

• We try to keep information on this website accurate and up to date, but descriptions, photographs, prices and itineraries are for guidance and may change. Your quote and booking confirmation are what count.
• The Hobnobs name, logo, "Travel Out Loud" and the text and design of this website belong to Hobnobs Travel and Hospitality Private Limited. Please don't copy them without our written permission.
• Links to other websites are for convenience. We are not responsible for their content.

14Offers, accounts and referrals

• Offer codes and friend codes are applied to your final quote by our team. Each offer has its own conditions (dates, minimum trip value, trip type, number of uses), shown with the offer. Unless an offer says otherwise, codes can't be combined, exchanged for cash or applied to bookings already confirmed.
• Prices and totals shown by the trip builder are estimates to help you plan. The price in your written quote and booking confirmation is the one that applies.
• A friend code gives a new traveller the stated discount on their first trip with us. The person who shared it earns the stated Wayfarer Miles once that friend's first trip is completed and paid. We may withhold or cancel rewards obtained by misuse, such as self-referral or duplicate accounts.
• You are responsible for keeping your account password private.

15Hobnobs Wayfarer Club

• The Wayfarer Club is run by Hobnobs Travel and Hospitality Private Limited. Membership is personal and linked to one registered Hobnobs account. Wayfarer One is free; Wayfarer Plus and Wayfarer Privé need payment of the annual fee shown on the club page ().
• Paid membership is active for 12 months from activation. The higher earning rate and tier benefits apply only while it is active. Renewal is optional; renewing before expiry extends from the current end date. [Membership fee refund policy to be confirmed by Hobnobs before launch.]
• Wayfarer Miles are earned only on eligible bookings that are completed and fully paid, on the eligible value after discounts and excluding taxes, refunds, cancellation charges and other excluded or pass-through charges. Miles are usually credited within 7 days of completion.
• 1 Mile is worth ₹1 when redeemed. Redemption starts at 100 Miles and is limited to 10% of the eligible booking value per booking. Miles are applied after any permitted promotional discount, can't be used for taxes, cancellation charges or non-eligible fees, and can't be exchanged for cash or transferred.
• Miles expire 12 months after the date they are credited. Expiry dates are shown in your account.
• Cancelled or refunded bookings don't earn Miles; Miles already credited for them are reversed. Miles used on a booking that is later cancelled are handled under our cancellation policy.
• Complimentary consultations, birthday rewards, bonus and promotional Miles are offered subject to availability and the conditions shown with them. We don't promise free holidays or cash returns.
• We may change the programme, its benefits or these rules. We will publish changes and give members reasonable notice, and we will honour Miles already earned as required by these terms and applicable law.

16Your information

We use your details only to answer your enquiry, arrange your trip and, if you subscribed, send occasional updates. We share them only with the suppliers needed for your trip. Read our privacy policy for more.

17Complaints

If something goes wrong during your trip, tell your trip captain or call us immediately so we can try to fix it on the spot. If you are still unhappy, write to hitusup@hobnobs.in within 15 days of returning. We will acknowledge your complaint within 3 working days and aim to resolve it within 30 days.

18Governing law

These terms are governed by the laws of India. Any dispute will be subject to the exclusive jurisdiction of the courts at Chennai, Tamil Nadu.

Last updated: 18 October 2026. We may update these terms from time to time; the version on this page when you book applies to your booking.